Refunds & Returns Policy
Last Updated: 9th December 2023
Welcome to Foodway.online, operated by Foodway. Our Refunds & Returns Policy outlines the terms and conditions regarding the return and refund of our digital service. By using our website, you agree to comply with this policy.
1. Scope
a. This policy applies to all users who have purchased our digital service on Foodway.online.
2. Return Eligibility
a. Due to the nature of our digital service, returns are generally not accepted.
b. Refunds may be considered under exceptional circumstances, subject to our discretion.
3. Initiating a Refund Request
a. To request a refund, users must contact our customer support team at [email protected] within a day of the purchase date.
b. Refund requests must include the order number, a detailed explanation of the reason for the refund, and any supporting documentation.
4. Refund Approval Process
a. Refund requests will be reviewed by our team within [3 business days].
b. If approved, the refund will be processed using the original payment method.
c. Refunds are subject to any transaction fees imposed by payment processors.
5. Denied Refunds
a. Refunds may be denied if the digital service has been substantially used or if the request falls outside the specified timeframe.
b. Foodway reserves the right to deny refunds in cases of suspected abuse or fraud.
6. Customer Support
a. For any inquiries or assistance related to refunds and returns, users can contact our customer support team at [email protected].
7. Contact Information
Foodway
Under G, Ogbomoso, Oyo State, Nigeria.
Email: [email protected]
8. Changes to Refunds & Returns Policy
a. Foodway may update this policy at any time. Users will be notified of changes via email or through the website.
By using Foodway.online, you agree to the terms outlined in this Refunds & Returns Policy. Please review this policy periodically for updates.